Never received my order, do not order anything with them! It is a waste of your time
I placed my first order online on Nov 19, for two gift sets, with a nice promotion code (got the email confirmation), hoping this would be a nice Christmas gift. A months after, I realized the tracking number has never been sent out. So I called them on Dec 21st, they said it was cancelled, but no email has ever been sent to me; no calls; nothing.
They said I will have to place the same order again, and promised 2 days expedite shipping. I did the order again and called back right away, they then said it will take 1~9 business days, so my family can not receive the order before Christmas... They said their supervisor will call me back for a follow-up.
We received only one gift set after the holidays, the other one is missing; never received their call.
I called them again on Jan 5th, was told the other gift set was out of stock. But it always shows available on their website! We checked together, they said I will have to order it again. For the same gift set, this is the third order. I did it anyway, and ask their supervisor to call me.
One week after, still no tracking number, called them again. This time, I was told they cannot do anything for it. We will have to wait. So, they again forwarded my file to their supervisor for a follow-up call.
Another week passed, I called them for the same order. Out of surprise, they said that gift set is out of order again! But it does show available online all the time!!! Again promised their supervisor will call me, which they have never did since December...
Do not waste your time with Biotherm. Very bad customer service. Will never do any business with them anymore.